Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will have some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we are going to have to address over the next half a year.
As well as an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that we are providing free expedited shipping for some orders.
One of the other areas we’ve seen an increase in recently is in the podsmall number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented a crisis replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers could have. As well as hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.